02 March 2006

UPS



Usually one can rely very well on UPS to make deliveries on time. They have a pretty good system and logistically seem to do a good job. But sometimes they just screw up. I ordered a school workbook for my 4th grader, and ordered it with 1-day delivery. I ordered it early in the day on March 1st, the Amazon.com system told me it was in stock had plenty of time to get to me on the 2nd. In fact, the package seemed to be making good progress through UPS! See:

COLUMBUS, OH
03/02/2006 6:06 A.M. OUT FOR DELIVERY
03/02/2006 6:05
A.M. ARRIVAL SCAN
03/02/2006 5:59 A.M. DEPARTURE SCAN
03/02/2006 5:32
A.M. ARRIVAL SCAN
LOUISVILLE, KY
03/02/2006 4:41 A.M. DEPARTURE SCAN
03/02/2006 2:53 A.M. ORIGIN
SCAN
03/01/2006 10:56 P.M. BILLING INFORMATION RECEIVED



Then...oops!

Status:Exception
COLUMBUS, OH, US
03/02/2006 10:36 A.M.
THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY
I had never seen an error like that in the system before. Translation: The dude scanned it, then forgot to put it on the truck, and didn't realize it until he got to our house and had no package!

I have asked Amazon.com for a full refund of shipping charges. We'll see what happens.

UPDATE 2 MAR 2006: That was quick. I just got a note as follows:

Please accept our sincere apologies for the late delivery of this shipment. We do take full responsibility for any delays that result from errors made during shipping. In an effort to compensate you for this inconvenience, I've requested a full refund of the shipping charges you paid for this package.


Props to Amazon.